Shipping
Where do you ship?
We ship to the 48 contiguous US states. We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the US yet.
How much does shipping cost?
Standard shipping is free on every order.
How long will my order take?
Orders are processed in 1–3 business days and delivered 3–7 business days after shipping. Most orders arrive within 4–10 business days.
Where does my order ship from?
From partner warehouses in the United States, so there are no customs fees. Items in one order may arrive in separate packages at no extra cost.
How do I track my order?
You'll receive an email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to update.
Products & your pet
How do I choose the right size?
Measure your pet from nose to tail base while they're lying down, then add a few inches so they can stretch. Each product page lists exact dimensions and a size guide. If you're between sizes, choose the larger one.
How do I clean my pet's bed or accessories?
Care instructions are listed on each product page. Most beds and pads can be spot-cleaned or machine washed on a gentle cycle and air dried.
Are your products safe for my pet?
We choose products made for everyday pet use, but always supervise your pet with new items, especially chewers, and remove anything that becomes damaged.
Returns & refunds
What is your return policy?
You have 30 days from delivery to request a return. Unused items in their original packaging can be returned. Email us first and we'll send instructions. Details are in our Refund Policy.
My item arrived damaged. What now?
Email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, with no need to send the item back.
When will I get my refund?
Approved refunds go back to your original payment method within 5 business days.
Orders & payment
Which payment methods do you accept?
PayPal and major credit and debit cards, processed through PayPal's secure checkout.
Can I cancel or change my order?
Yes, free of charge before your order ships. Email us as soon as possible.
Is sales tax included?
Any applicable sales tax is calculated and shown at checkout.
Still have a question?
Email support@mimoandpaw.com. We reply within one business day, Monday to Friday.