FAQ

Shipping

Where do you ship?
We ship to the 48 contiguous US states and Washington, D.C. We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the US yet.

How much does shipping cost?
Home, walk and grooming items ship free from US warehouses. Our glitter stickers and bows ship by USPS from Florida: at checkout you choose Ground Advantage (standard) or Priority Mail (faster), with the rate calculated for your address. Standard shipping is free when your order totals $50 or more. Any shipping cost is shown before you pay.

How long will my order take?
Stickers and bows leave Florida in 1–2 business days. Ground Advantage arrives 2–5 business days after shipping and Priority Mail 1–3, so most sticker orders arrive in 3–7 business days. Other items are processed in 1–3 business days and arrive 5–8 business days after shipping. The cart shows an estimated arrival date for your ZIP code.

Where does my order ship from?
From partner warehouses and makers in the United States, so there are no customs fees. Stickers and bows are packed by our partner in Florida. Items in one order may arrive in separate packages.

How do I track my order?
You'll receive an email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to update.

Products & your pet

How do I use the glitter stickers?
Peel one off the backing and press it onto dry, freshly brushed fur for a few seconds. No clips or elastics needed. They're made for photos and special days; remove them gently by hand.

How do I choose the right size?
Measure your pet from nose to tail base while they're lying down, then add a few inches so they can stretch. Each product page lists exact dimensions and a size guide. If you're between sizes, choose the larger one.

How do I clean my pet's bed or accessories?
Care instructions are listed on each product page. Most beds and pads can be spot-cleaned or machine washed on a gentle cycle and air dried.

Are your products safe for my pet?
We choose products made for everyday pet use, but always supervise your pet with new items, especially chewers, and remove anything that becomes damaged.

Returns & refunds

What is your return policy?
You have 30 days from delivery to request a return. Unused items in their original packaging can be returned. Email us first and we'll send instructions. Details are in our Refund Policy.

My item arrived damaged. What now?
Email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, with no need to send the item back.

When will I get my refund?
Approved refunds go back to your original payment method within 5 business days.

Orders & payment

Which payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express and Discover), plus Apple Pay and Google Pay on supported devices. Payments run through a secure, encrypted checkout.

Can I cancel or change my order?
Yes, free of charge before your order ships. Email us as soon as possible.

Is sales tax included?
Yes. Our prices already include any applicable sales tax, so the only thing added at checkout is shipping, when it applies.