Shipping policy

We offer free standard shipping on all orders within the contiguous United States. Most orders arrive within 4 to 10 business days of purchase.

Step	Time
Order processing	1–3 business days
Delivery after shipping	3–7 business days

Business days are Monday to Friday, excluding US federal holidays.

Where we ship

We currently ship to the 48 contiguous US states and Washington, D.C. We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the US yet.

Tracking

You'll get an email with a tracking number as soon as your order ships. Tracking can take up to 48 hours to update.

Multiple packages

Items in one order may ship separately from different warehouses. You won't pay anything extra, and you'll get tracking for each package.

Delays

If we can't ship your order within the time stated above, we'll email you with a new estimated date. You can then cancel for a full refund or keep your order.

Lost or missing packages

If your tracking hasn't updated for 7 business days, email support@mimoandpaw.com. We'll reship your order or refund it.
If tracking says delivered but you can't find it, check with neighbors and your local carrier first. Then contact us within 14 days and we'll help you file a claim.

Address errors

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update it before your order ships, but we can't reship for free once it's sent to an address entered incorrectly.