Refund policy

We want you to love your order. If something isn't right, you have 30 days from delivery to request a return or refund.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, email us at support@mimoandpaw.com within 14 days of delivery. Include your order number and a photo of the item and its packaging. We'll send a free replacement or give you a full refund, and you won't need to send the item back.

Changed your mind?

Unused items in their original packaging can be returned within 30 days of delivery.

1. Email support@mimoandpaw.com with your order number before sending anything back.
2. We'll reply within 2 business days with return instructions. Returns sent without these instructions can't be processed.
3. Return shipping is paid by the customer, unless the return is due to our mistake.

For some lower-value items, we may issue a refund without asking you to return the item.

Refunds

Once your return is approved, we refund the original payment method within 5 business days. PayPal or your bank may take a few extra days to show the credit. If it hasn't appeared after 10 business days, contact us.

Non-returnable items

• Items marked as final sale
• Items that were used, washed or damaged after delivery
• Gift cards

Cancellations

You can cancel for free before your order ships. Email us as soon as possible. Once an order has shipped, this return policy applies.